Shipping & Returns

Delivery Times

Most orders are shipped within 1-2 business days from the date the order was placed.

Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price.

Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.

Please verify your shipping address before you submit your order to ensure the quickest possible delivery.

Shipping Pricing

Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.

In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.

Shipping Methods

For most orders, we ship using UPS, FEDEX and USPS Ground Service for domestic shipments within the 48 contiguous States.

Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances our delivery agent will contact you to schedule delivery.

IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.

Shipping Specials

On occasion, Acer Engineering may offer shipping promotions, such as free or discounted shipping. Whether immediately stated or not, these specials are only available within the contiguous 48 states and always exclude Hawaii, Alaska, and any of the US territories outside the continental United States.

Return Policy

Acer Engineering gladly accepts returns on all new merchandise.

Note that all returns are subject to a 20% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

Within 15 days of invoice date: full refund, less any restocking fees

After 15 days, but within 30 days, of invoice date: store credit only, less any restocking fees

After 30 days of invoice date: no refunds, returns, or exchanges after 30 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items, and closeouts.

Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.

Product Pricing

While Acer Engineering and our affiliates do our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur. We do not warrant that product descriptions, and all other content of this website to be entirely accurate, complete, reliable, current, or error-free.

Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first place it in your cart.

With respect to items sold by acerengineering.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog or on our website may be mispriced. In the event of a pricing inaccuracy, we will proceed at our discretion as follows:

  1. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  2. If an item's correct price is higher than our stated price, we will take one of the following actions:
    • Your order will be held, and we will attempt to contact you for further instruction regarding you order
    • Your order will be cancelled, and we will notify you of the cancellation immediately

Contact Us

If you wish to contact us with any further questions, comments, or concerns, please visit our Contact Page.

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